FAQ

Can I put anything on my personalized item?

Please understand that we are a family run business.  Any profanity or inappropriate personalization will not be created.  

How much will shipping cost?

Shipping is just a $3.99 Flat Rate.  Orders of $50 or more SHIP FREE!  Who doesn't love that?!

How long will it take for me to get my item(s)? 

Most of our items are custom made to order.  Fulfillment and production time is 3-5 days, and 5-7 days for personalized items.  However, our average production speed is 3 days. Once your package has shipped, it may take 3-8 days to reach you depending on your location. Our goal is to ship your purchases as fast as possible. If you receive a package without all of your items, don't worry! Your other purchases will be on their way soon!

Where do you ship?

For now, we only ship to the United States. We will love to ship to Canada and internationally as our company grows!

I did not receive my entire order.

Some of our items are made to order and from various partners.  Due to this, we often ship items separately. 

My package is showing as "delivered" but I do not see it.

Unfortunately, we have no control over the packages once they are sent out. You will need to get in contact with your local post office. The post office does not give us access to package details after shipment is confirmed "delivered".  More than likely they have it at their facility.

Do you offer exchanges or returns?

We are here for you!  If you are ever unsatisfied with your purchase, please let us know by filling out our "Contact Us" form.  If there is any damage or error we will request a photo, so we can forward this information on to our production team. 

We are not responsible for any return shipping fees. 

Please make sure to reference the sizing chart on each product listing to ensure that you are choosing the appropriate size when ordering. If you are having trouble deciding on a shirt size for yourself or for someone else, feel free to reach out to us and we will help you pick the right size! 

All sales are final on personalized products.  Please double check spelling, wording, and picture quality to ensure you receive the intended sentiment.  

What if my item arrived damaged?

If something arrives damaged, please let us know by filling out our "Contact Us" form.  

How are the shirts printed?

We use a process called DTG (direct to garment). This process involves using a special ink that bonds to the shirt with applied heat. That means no cracking, peeling, or fading.

Where are you located?

You may send correspondence to Jasper Go Fetch LLC, 95 South Carbon Ave, Price, Utah 84501

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